Contact Us

How to Reach Us

All inquiries directed to Dama N.V. are handled in accordance with established administrative procedures. Correspondence may be submitted through the following official channels:

• Email Address: [email protected]
• Registered Address: Julianaplein 36, Willemstad, Curaçao
• Website: ricky-casino.us.com

All written communications submitted via the designated email address are received and logged upon arrival. Correspondence sent to the registered office address should be directed to the attention of the relevant administrative department. It is required that all submissions include the sender's full name, contact details, and a clear description of the matter being raised.

Help & Support

A dedicated customer support function is maintained by Dama N.V. to ensure that all user inquiries, complaints, and requests are processed in a timely and orderly manner. Support services are made available on a continuous basis, and all submitted communications are assigned to the appropriate department upon receipt.

Customer Service Protocols

Upon receipt of a support request, an acknowledgment is issued to confirm that the matter has been registered within the internal case management system. Each case is assigned a unique reference number, which is provided to the submitting party for the purpose of tracking the status of the inquiry. All personal data included in submitted communications is handled in strict accordance with applicable data protection legislation.

Response Time Standards

Response times are determined by the nature and complexity of the matter submitted. The following standards are observed under normal operational conditions:

• General Inquiries: A response is provided within a period of up to twenty-four (24) hours from the time of receipt.
• Technical Support Requests: Cases of a technical nature are reviewed and addressed within a period of up to forty-eight (48) hours.
• Formal Complaints: All formally submitted complaints are acknowledged within twenty-four (24) hours, and a substantive response is issued within a period not exceeding fourteen (14) business days, in accordance with applicable regulatory requirements.
• Account-Related Matters: Inquiries pertaining to account status, verification, or related administrative matters are processed within a period of up to seventy-two (72) hours.

It is noted that response times may be subject to variation during periods of elevated inquiry volume or in circumstances where additional information is required from the submitting party. In such instances, notification is provided to the relevant party at the earliest practicable opportunity.

All communications addressed to Dama N.V. are treated with strict confidentiality. No information provided in the course of a support inquiry is disclosed to third parties except where required by applicable law or regulatory obligation.